Shipping policy
Shipping Policy
Last updated: 29.05.2026
Thank you for shopping with Virage Nord. This Shipping Policy outlines how orders are processed and delivered.
Order Processing
All orders are processed within 1 to 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Destinations
Virage Nord currently ships within Switzerland and selected international destinations.
Shipping availability may vary depending on the destination country.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
From time to time, Virage Nord may offer free shipping promotions. Any such promotions will be clearly indicated on the website.
Delivery Times
Estimated delivery times are:
- Switzerland: 2–5 business days
- Europe: 5–10 business days
- International: 7–20 business days
Delivery times are estimates only and may vary due to carrier delays, customs procedures, weather conditions, or other circumstances beyond our control.
Customs and Import Duties
For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Virage Nord is not responsible for delays caused by customs clearance procedures.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us and we will assist you in locating the shipment.
Virage Nord is not responsible for delays caused by shipping carriers once the package has been handed over for delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Virage Nord cannot be held responsible for orders delivered to an incorrect address provided by the customer.
Additional shipping costs resulting from incorrect address information may be charged to the customer.
Damaged Packages
If your package arrives visibly damaged, please take photographs and contact us within 48 hours of delivery.
We will review each case individually and work towards an appropriate resolution.
Contact
For any questions regarding shipping, please contact:
Virage Nord
Email: contact@viragenord.ch
Switzerland